Privacy policy
Last updated: May 2026
This policy explains how Urban Heating Solutions Ltd (“we”, “us”) handles personal information when you use urbanheating-solutions.co.uk, call us, email us, or book a service.
Who we are
Urban Heating Solutions Ltd is a heating and gas engineering business based in High Wycombe, Buckinghamshire. Contact: urbanheatingsolutions@gmail.com, 07833 089273.
Information we collect
We may collect:
- Contact details — name, phone number, email address, postcode and address when you enquire or book.
- Job details — information you give us about your boiler, heating system, or property so we can quote or carry out work.
- Communications — records of phone calls, emails, WhatsApp messages, and form submissions.
- Website technical data — basic server logs (IP address, browser type, pages visited) needed to run and secure the site.
How we use your information
We use personal data to:
- Respond to enquiries and provide quotes
- Schedule and carry out heating and gas work
- Issue invoices and keep business records
- Meet Gas Safe and legal obligations where applicable
- Improve our website and customer service
We do not sell your personal information.
Legal basis (UK GDPR)
We process personal data because it is necessary to perform a contract or take steps at your request before a contract (booking and quotes), because we have a legitimate interest in running our business (customer records, website security), or because we must comply with the law (tax, safety, and regulatory records).
How long we keep data
We keep enquiry and job records for as long as needed to complete work, handle warranties or disputes, and meet accounting and regulatory requirements — typically up to seven years for financial records unless a longer period is required by law.
Sharing your information
We may share data with trusted suppliers only when needed for your job (for example parts suppliers or certification bodies). We use hosting and email providers to operate our website and inbox; they process data on our instructions. We do not routinely transfer data outside the UK.
Your rights
Under UK data protection law you can ask us to access, correct, or delete your personal data in certain circumstances, or object to some processing. Contact us using the details above. You may also complain to the Information Commissioner's Office (ICO).
Cookies and analytics
We use privacy-friendly analytics (Umami, hosted at analytics.shelfdrawer.space) to see how many people visit the site and which pages they view — no advertising cookies and no sale of your data. You can block the analytics script with your browser if you prefer.
Contact forms
When you submit a visit request or callback form, the details you enter are sent to us so we can contact you and confirm arrangements. Submitting the form does not guarantee an appointment until we have confirmed it with you. Do not submit sensitive information you do not need to share for a heating enquiry.
Changes
We may update this policy from time to time. The “last updated” date at the top will change when we do.